Return and Refund Policy
We value your satisfaction with every purchase from BCloudOne. To ensure you have complete peace of mind, we offer a comprehensive Return and Refund Policy outlined below:
Online Orders:
We offer a 100% refund on orders placed online if returns are initiated within 15 days from the date of delivery. If you wish to return a product purchased online for any reason, we are delighted to facilitate a 100% refund or exchange, with all shipping charges covered by us.
Retail Store Purchases:
Products bought from our retail stores are eligible for exchange at 100% value if returned within 15 days from the date of purchase. You may choose to exchange it for any other product available in both BcloudOne online and retail stores. Please note that refunds are not applicable to customized or Coin Orders.
30-Day Money Back Policy:
Under our 30-Day Money Back policy, once the product is returned, the refund will be credited to your BcOneCash account. You have the option to utilize this credit for a subsequent purchase or choose to have the amount refunded to your bank account. For prepaid orders, the amount will be credited to the original payment source (Credit Card/Debit Card/Net Banking).
How to Initiate a Return within 15 Days:
Free Returns:
We offer complimentary return shipping for all resizing, exchanges, or refunds within the 30-day money back policy. If you prefer, you can simply contact our customer delight team, and we will arrange for a courier to pick up the item from your location.
Lifetime Exchange & Buy-Back Policy:
We extend a Lifetime Exchange & Buy-Back Policy on all purchases* made from BcloudOne within India. The product, along with the original product certificate, can be returned for buy-back or exchanged based on its current market value, with deductions towards making charges and Rs. 500 towards processing charges.
*If you received a discount or free gift during your purchase, we will deduct the original discount amount or free gift value, as applicable. You have the option to return the free gift as well.
Important Note:
Loss of the original product certificate will result in a deduction of Rs. 500. For BcloudOne products, the original invoice and certificate must be provided for exchange/buyback. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Additionally, you'll need to provide the receipt or proof of purchase. Products bought from non BcloudOne Offline Stores are not eligible for exchange/buyback.
Free Shipping:
BCloudOne provides free delivery/shipping on all items within India. Shipping time is 24 - 48 hours for "Available in Stock" items and 10 business days for "Make to Order" items.
Customer Support:
Need assistance? We're here to help. Please don't hesitate to reach out to us at info@BcloudOne.com or call us at 8050120639 between 9 am - 9 pm, 7 days a week.
Registered Office Address:
BcloudOne Jewellery and Lifestyle Pvt. Ltd.
No.381, 5th Crs Gruhalakshmi L/O, Nagasandra Post, Nelagadaranahalli, Bangalore 560073, Karnataka, India.