Lifetime Exchange and Buy-Back Policy

At BCloudOne, we understand that your preferences and styles may evolve over time. That's why we're pleased to offer a comprehensive Lifetime Exchange and Buy-Back Policy, giving you the flexibility to make informed decisions about your cherished jewelry.

Exchange Policy:

How it Works:

• You can exchange any product purchased from BCloudOne within India at any point in the future.
• To initiate an exchange, present the original product certificate along with the product itself.
• 
  

Valuation:

• The exchange value will be determined based on the prevailing market rates and quality assessment.

Deductions:

• Making charges and Rs. 500 towards processing charges will be deducted from the exchange value.
• If your original purchase included a discount or free gift, the deducted value will reflect the initial discount amount or free gift value.

Exchange Credit:

• The value of the exchanged product, after deductions, will be credited to your BCloudOne account.
• This credit will remain valid for 365 days and can be used to purchase any product on our website (excluding Coins and Solitaires).

Buy-Back Policy:

Eligibility:

• Products purchased from BCloudOne within India are eligible for the Buy-Back Policy.
• Ensure the product is returned along with its original product certificate.

Valuation:

• The buy-back value will be determined based on the prevailing market rates and a thorough quality inspection.

Processing:

• Once the product passes our quality check, the buy-back value will be transferred to your bank account via online bank transfer within 10 days.

Conditions:

• Jewelry showing signs of alteration by anyone other than BCloudOne will not be accepted for return.
• We reserve the right to adjust the Exchange and Buy-Back amount based on our quality inspection.

Important Note:

Loss of the original product certificate will result in a deduction of Rs. 500.

The Lifetime Exchange and Buy-Back Policy at BCloudOne is a testament to our commitment to your satisfaction. It provides you with the freedom to reinvent your jewelry collection while retaining the enduring value of your investment. For any further inquiries or to initiate an exchange or buy-back, please reach out to our dedicated customer support team at info@BcloudOne.com or call us at 8050120639 between 9 am - 9 pm, 7 days a week.

We appreciate your trust in us and look forward to being a part of your enduring jewelry journey.

Registered Office Address:

BCloudOne Jewellery and Lifestyle Pvt. Ltd.

No.381, 5th Crs Gruhalakshmi L/O, Nagasandra Post, Nelagadaranahalli, Bangalore 560073, Karnataka, India.